Terms & Conditions

Effective Date: 20/08/2025

Welcome to Kanchi Pride ! By using our Website and placing orders with us, you agree to the following Terms & Conditions:

Acceptance of Terms : Using this site and making a purchase binds you to these Terms & Conditions, including applicable policies (Shipping, Refund, Privacy).

Modification Rights : We reserve the right to amend these Terms at any time. Continuing to use the site after changes indicates your acceptance.

Order Contract : Your order constitutes an offer to purchase. We reserve the right to accept or refuse orders and provide confirmation via email.

Payment : Full payment is required at the time of order.

Intellectual Property : All content—images, descriptions, designs—are owned by us. Unauthorized use is prohibited.

Governing Law : These Terms are governed by applicable laws (Ras Al Khaimah,UAE) and disputes shall be addressed in corresponding courts.

Payment Policy

At Kanchi Pride, we aim to make your shopping experience smooth and secure. This Payment Policy explains the terms and conditions related to payments for orders placed through our website.

1. Payment Methods Accepted

We accept the following payment methods:

Credit cards (Visa, MasterCard, American Express, etc.)
Debit cards
UPI payments
Net banking
PayPal (for international customers)

Other secure payment gateways as displayed at checkout.

2. Payment Terms

All orders must be paid in full at the time of purchase.

Orders will only be processed after payment confirmation.

Prices listed on our website are in [Dihram ( AED ) only ] unless stated otherwise.

International orders may be subject to currency conversion fees by your bank or payment provider.

3. Taxes & Duties

Domestic prices include applicable local taxes (if stated at checkout).

International customers are responsible for any customs duties, import taxes, or additional charges as per their country’s regulations.

4. Payment Security

We use secure payment gateways and SSL encryption to protect your payment details.

We do not store your credit/debit card details on our servers. All transactions are processed securely through our payment partners.

5. Failed or Declined Transactions

If your payment is declined, please check with your bank or payment provider.

Orders with failed payments will not be processed until payment is succe

ssfully completed.

6. Fraud Prevention

We reserve the right to cancel any order if suspicious or fraudulent activity is detected.

Additional verification may be requested before processing certain high-value orders.

Refund Policy

1. Eligibility

Refunds are only available if the item is received in a damaged condition.

Once the parcel is accepted by the customer (even if later deemed unfit), the refund policy no longer applies.

2. Refund Process

If you receive a damaged item, please:

Contact our Customer Support within 24 hours of delivery.

Provide photos and Video showing the damage, the packaging, and item condition.

Upon verification, a full refund will be issued using the original payment method.

3. Non-Refundable Situations

No refunds for:

Items accepted in good condition.
Change of mind, fit, or color choice.
Damage after delivery due to misuse or wear.

Shipping Policy

1. Processing Time

Domestic orders: Delivery within 10 business days from the date the order is placed and payment is received.

Worldwide (international) orders : Delivery within 15 business days.

2. Customs & Taxes

For international shipments, customers are responsible for any customs duties, import taxes, or other local charges applicable in their country.

3. Shipping Methods & Charges

We aim to select the most reliable carrier based on destination.

Shipping charges are calculated at checkout (if applicable) and will be clearly stated before payment.

4. Delivery & Delays

Delivery time starts once payment is confirmed.

While we strive to meet timelines, external factors (customs delays, natural events) may cause delays. We will keep you informed if such situations arise.

Privacy Policy

Kanchi Pride (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

We may collect the following types of information when you interact with our website:

1. Personal Information:

Name
Billing and shipping address
Email address
Phone number
Payment details (processed securely via our payment partners; we do not store card details)

2. Non-Personal Information :

IP address
Browser type and version
Pages visited and time spent on our website
Device type and operating system

3. Cookies and Tracking Technologies:

We use cookies to enhance your browsing experience, analyze site traffic, and understand shopping behavior.

2. How We Use Your Information

Your information is used for:

Processing and fulfilling your orders.
Providing customer service and responding to inquiries.
Sending order updates and promotional offers (with your consent).
Improving our website, products, and services.
Preventing fraud and maintaining website security.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it with:

Shipping partners to deliver your orders.
Payment processors to complete transactions securely.
Legal authorities if required by law or to protect our legal rights.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, or disclosure. While we strive to protect your data, no method of online transmission is 100% secure.

5. Cookies Policy

You can manage cookies through your browser settings. Disabling cookies may affect the functionality of our website.

6. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the revised effective date.

8. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

Email: info@kanchipride.com
Phone: ‪+971585600565‬
Address: Dubai Silicon,Dubai

Terms & Conditions