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Frequently Asked Questions
1
What makes Kanchi Pride sarees “pure Kanchipuram silk”?We source authentic Kanchipuram (Kanchivaram) silk woven in Tamil Nadu, India, using pure mulberry silk and genuine zari. Each saree comes with quality details and Silk Mark assurance (where applicable) to verify authenticity.
2
Do you deliver to Dubai and across the UAE?Yes. We deliver across Dubai and the entire UAE with reliable courier partners. UAE deliveries typically arrive within 2–5 working days once dispatched.
3
Do you ship internationally?Absolutely. We ship worldwide. Shipping fees and delivery times vary by country and will be shown at checkout, along with a tracking link after dispatch.
4
How can I be sure the color and design match what I see online?We shoot high-resolution photos and, on request, can share short videos in natural light. Minor variations may occur due to screen settings, but we do our best to represent colors accurately.
5
Do you offer blouse stitching, fall/pico, and tassels?Yes. We provide blouse stitching (standard or custom measurements), fall/pico, and tassel finishing. Add these services at checkout or share your measurements with our team.
1
What are your return and exchange policies?Unused, unstitched sarees can typically be exchanged or returned within a limited window after delivery (excluding custom-stitched or made-to-order pieces). Contact us within the stated period; we’ll guide you through the process. International returns follow the same policy but shipping is borne by the customer.
2
How do I care for my Kanchipuram silk saree?Dry clean only. Store the saree folded with the zari inwards, wrapped in a breathable cotton/muslin bag. Refold every few months to avoid permanent creases and keep away from direct sunlight and moisture.
3
Refold every few months to avoid permanent creases and keep away from direct sunlight and moisture. What payment methods do you accept?We accept major cards, bank transfers, and popular digital wallets.
4
Do prices include customs duties and taxes?UAE orders usually show all costs at checkout. For international orders, customs duties or import taxes (if any) are determined by your country and are the buyer’s responsibility.
5
Can you handle bridal, bulk, or corporate orders?Yes—we specialize in bridal trousseaus, family sets, and bulk gifting. Share your color themes, motifs, and budget, and we’ll curate options, sampling, and timelines for you.
